Productinformatie Good Services - Lou Downe
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a ‘good’ service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ‘good’ and ‘bad’ service and describing the common elements within all services that mean they either work for users or don’t.A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Specificaties
| EAN |
9789063695439 |
| Model |
Boek |
| Levertijd |
direct leverbaar |
| Voorraad |
9 |
| Type |
Bedrijfskunde & Marketing |
| SKU |
16447625 |