Productinformatie Winning With the Right KPIs - Peter Geelen
From strategy to execution: how performance indicators can helpA common pitfall for organisations is that they – albeit often unknowingly and with the best intentions – create barriers for a successful execution of their strategy by implementing conflicting Key Performance Indicators (or KPIs). This comes at the expense of customers and fixing the mistakes takes a lot of time, effort, and money. KPIs don’t generate the desired performance improvement and the daily delusions continue to rule the organisation. But working with KPIs can have a different result.In Winning With the Right KPIs, iPM founder and former Performance Manager at Royal Philips Electronics, Peter Geelen shares practical insights to use KPIs effectively and describes an innovative approach that has been battle-tested and proven successfully in practice for more than 15 years. You learn how to set up KPIs that really do improve collaboration, customer value and customer service, and give you buttons you can truly press to realise the ambitions, goals, and dreams of your organisation.“This book is a page-turner, and recognizable for organisations of all sizes. A must-read for every manager who wants to put ambition on paper but also truly wants to realise it. You will be guided step-by-step to learn how the organisation can work in teams on real improvement.”Leonard Geluk, Chairman of the Board of Directors of The Hague University of Applied Sciences.“This easy to read book is important for anyone who doesn’t want to get caught up in the daily delusions and does not want to lose sight of the customer!”Rob Scholte, former Executive Board and Board Member at Metro, Goodyear, Nestlé, and Unilever.“We have been working with iPM since 2010 and we have realised significant improvements in results in failure costs and lead times. Customer satisfaction has also increased significantly!”Piet van Loenhout, Managing director of Berkvens door systems.About the AuthorPeter Geelen is the founder of the integral Performance Management® method. Peter worked on Performance Management for Philips and worked with and for Cor Boonstra, Jan Hommen, and Gerard Kleisterlee, among others. Peter wanted to break through island thinking in organisations at all costs, and he designed and developed the iPM method and perfected it over the last fifteen years into a successful method and consultancy agency iPM Partners. Peter is the author of several books and many publications on Performance Management. He is a guest lecturer at Maastricht University, speaker, and sparring partner for management teams and organisations. He still cares about the results of his customers.For more information www.ipmpartners.comInhoudsopgaveINTRODUCTION 91 DON’T MAKE A FALSE START WITH YOUR KPI PROGRAMME 152 DAILY DELUSION RULES YOUR ORGANISATION 213 LESS IS MORE 274 A KPI LIST IS USELESS 335 THINK IN CUSTOMER CHAINS AND PREVENT ‘ISLAND THINKING’ 396 IS PLANNING & CONTROL BECOMING OBSOLETE? 457 KING-SIZE PERFORMANCE INFARCT 518 THE MANAGING DIRECTOR INTERVENES 57# AVOID THE 5 PITFALLS OF THE TRADITIONAL KPI STRUCTURE 639 GETTING STARTED WITH DREAM AND GOAL (THE ‘WHY’ AND ‘WHAT’) 7510 GETTING STARTED WITH CUSTOMER CHAINS (THE ‘HOW’) 8511 CUSTOMER VALUES AND INTERNAL VALUES 9312 LINK PROCESS KPIs TO RESULT KPIs 9913 COMPREHEND YOUR PROCESS BEFORE DEFINING THE OTHER PROCESS KPIs 10714 SEE THE FOREST AGAIN THROUGH KPI TREES 11515 KPI BUTTONS YOU CAN TRULY PRESS 12316 THE RIGHT CHART INSPIRES THE RIGHT BEHAVIOUR 13117 PUSH VERSUS PULL 13718 WHO MANAGES WHAT? 14119 THE PERFORMANCE REVIEW CAN START 14920 DAILY DELUSION NO LONGER RULES YOUR ORGANISATION? 157APPENDIX: eHOMES ORGANISATION CHART 165ABOUT THE AUTHOR 169
Specificaties
| EAN |
9789462763982 |
| Model |
Boek |
| Levertijd |
direct leverbaar |
| Voorraad |
9 |
| Type |
Bedrijfskunde & Marketing |
| SKU |
16557311 |